MySmartMove.com issues?

[Erin L.]

I am using mysmartmove for the first time. I have already had issues with the login process not recognizing the password, customer service couldn't figure out why either. Finally in this morning, and I see that my tenant's application was "accepted" and that recommends are "pending". Anyone else experienced this? I know that this is supposed to me a streamlined and almost instant process yet my tenant's check is just "pending". Are there reasons a credit check wouldn't come back immediately?

[Brie Schmidt]

@Erin L. That is weird. Usually the recommendation is instant - The little paper icons are where you can see the detailed credit / criminal reports

is instant