Updated about 6 years ago on . Most recent reply
Warning for folks considering using MashVisor
Hi Lovely BiggerPockets Folks,
Just a warning to anyone considering using MashVisor. I signed up for a subscription earlier this year and decided to cancel. I went online and cancelled my subscription. They charged me anyway. I called no fewer than 5 times never reaching a human being and left 3-4 message stating the issue and requesting a confirmation that my account was cancelled and a refund. I never got a response. I finally filed a dispute with my credit card company. And now it's 3 months later and like clockwork they've charged me again. I've already left another message. We'll see if there is any response this go around. The only time you might reach a person is to sign up or get a demo. Otherwise their business philosophy appears to be ghosting customers for a steady income stream. I so regret ever signing up and you might too.