Incoming Leads Answering Service

7 Replies

Hi all,

I am getting ready to send out a direct mail campaign to get some deals in my pipeline. I currently work a full time job so I am not able to answer my phone when sellers call. Does anyone know of a place where I can outsource the incoming call process? I just need a person to be by the phone and use a script that I give them for any sellers that call. I've heard of one that is $35 a month but I do not know the name of the company. Any help will be appreciated.

Hey Martine,

I have used Pat Live before, and had pretty good results.  They are kind of expensive because you pay per call.  You just have to make sure that your script gets you the information that you need to be able to evaluate as much of the deal as possible.

I would also recommend getting a VA-Virtual Assistant to answer. You can get one from (us to be for 3 or 4 bucks per hour. Make sure you get an assistant that speaks good English.

Also keep in mind what kind of seller you are targeting.  If it is homeowners that are in foreclosure or tax trouble, then your phone calls might be longer (which means more money with a service.) than just getting a lead who is not in that situation.

I also applaud you for trying to actually answer the phone calls as opposed to sending them to voicemail.  Good for you.

I hope that helps.

Good luck.


Yes, I've known another investor who used Pat Live as well with mixed results. When you're not working, handling calls in the evenings and weekends is another option. Best of luck! 

Hi Martine, 

I have recently started using PATLive with great results. I don't have to be at the phone all the time and I setup email notifications so I get all the lead information in one daily email. 

PATLive also has templates which make it really easy to build your script.

Good luck! 

@Rob Rice - do you happen to use a virtual assistant from another country? I have been looking at answering services and wanted to try forwarding my calls to a VA from the Philippines, but I don't know how I could forward my number to another country and have them answer. I am assuming it's a simple process, but I can't seem to find the answer on here. Any help would be greatly appreciated !

@Martine Jackson if you work in the morning and get off in the afternoon, you can probably answer the phone yourself. I have found that most sellers call in the afternoon and on the weekends. I think it is good for you to answer the phone and get used to talking to sellers in the beginning. Learn to handle objections, and grow your people skills. Also you don't know how many phone calls you are going to get from your marketing efforts just yet. I say get going and if you find you NEED an answering service than by all means get one. There is no need to throw the money away until you see you are missing calls. Just my opinion...

To your success !!!

Free eBook from BiggerPockets!

Ultimate Beginner's Guide Book Cover

Join BiggerPockets and get The Ultimate Beginner's Guide to Real Estate Investing for FREE - read by more than 100,000 people - AND get exclusive real estate investing tips, tricks and techniques delivered straight to your inbox twice weekly!

  • Actionable advice for getting started,
  • Discover the 10 Most Lucrative Real Estate Niches,
  • Learn how to get started with or without money,
  • Explore Real-Life Strategies for Building Wealth,
  • And a LOT more.

We hate spam just as much as you