2 hours of repair coordination for replacing a toilet in Mpls

[Wendy Man]

Hi Everyone,

What is a reasonable expectation of how much time it usually takes to coordinate a toilet replacement?  Our PM charged us for 2 hours of time for coordinating repair for replacing a faulty toilet.  This is on top of the plumber's charge of $400-$500 for the actual work and price of the toilet.

I think the PM had to read and respond to the tenants maintenance request, take 1 phone call with me for about 10 min to discuss the issue and for me to approve the toilet replacement, text me about the repair time, maybe a couple of phone calls and a few emails/texts with the tenants throughout the process, and probably a couple of phone calls with the plumber.  I think the tenants were able to let the plumber in, so the PM didn't need need to go to the property.  Is 2 hours a reasonable amount of time for this coordination, or is it generally longer or shorter?

The PM does not mark up the plumber's invoice, but does charge for the time to coordinate.

Also, what is an average price for replacing a new toilet in Mpls (including toilet, labor, any trip charges, etc.)?

Wendy

[Theresa Harris]

The PM shouldn't be charging extra as that is part of their job to organize repairs.  They get paid every month and some months require no work other than depositing the rent and other months (not often), responding to requests for repairs.