Tenant not responding to maintenance scheduling requests

[Brian Berry]

I have a Section 8 tenant has been in place for nearly 3 years. Her rent is paid 100% by Chicago Housing Authority. The tenant has been mostly good, but I have had concerns about housekeeping (she has complained about mildew in the bathroom, which I attempted to address by having a ventilation fan installed with a timer so she could easily have the air cleared while showering and for a set time afterwards). Things seemed fine for the last year. 

There was an electrical issue last month. The electrician I use told me after he worked on the home that there is dog feces throughout the house. The lease specifies that no pets are allowed in the home. Not wanting to throw the contractor under the bus, I requested an inspection through the service that I use for managing service requests. The tenant then filed a maintenance request for a slow toilet draining issue, and another for an odor in the bathroom. The service company sent me a message this morning that the tenant has not responded to scheduling requests for any of the three pending requests. I messaged her today regarding her lack of response. 

I wanted to keep her in the home until late winter/early spring, and then have her move on, rehab the home, list the home, and reinvest in a different property (a multi-family that would accommodate our son who attends school at DePaul University). 

My question is, at what point should I/would you involve CHA to get her move initiated? The home will definitely need some repairs (carpet for sure, paint and patching, and a handful of other stuff). Would you let her float until winter passes, or tell CHA now that she needs to move? 

Added info: I was using a property management company when the home was rented to her. I never would have accepted this tenant had I done the screening (after taking over managing the property I found out that her last lessor never responded to reference checks, previous lessor was her grandmother, and before that she had multiple evictions, plus felony convictions). 

[Jill F.]

 I don't make requests, I notify tenants of upcoming maintenance and they may choose to be there or not. Ohio requires 24 hours notice. Failure to allow in maintenance will result in service charges and a notice cure