Co-living property common area management

[Ada Kao]

Hi all,

We launched our co-living business this May in a market with many scientists and engineers who have stable incomes. The property has five rooms and two bathrooms. I’ve implemented a color-coded system for kitchen cabinets, fridges, and the chest freezer, and established solid house rules. We have a cleaner who does deep cleaning at the end of each month, and another who handles two hours of common area cleaning mid-month. I also host monthly pizza nights to foster a sense of community.

Things ran smoothly for the first two months. Then, our short-term renters moved out. One transitioned to long-term, and two new long-term renters joined. We currently have four people living in the house.

Challenges and Observations

About a month ago, I introduced a chore chart asking each person to complete their designated chore twice a week. These tasks are quick and simple but make a big difference in keeping the space clean. Unfortunately, not everyone is staying on top of them. One renter recently had foot surgery and is now on crutches. I’ve shown compassion and sent flowers, but the kitchen countertop has become cluttered with empty beer cans, trash, cardboard boxes, and opened snacks. I had five young men live here before, and the space was never this messy. Based on several observations, I’m confident most of the mess belongs to her. She goes to work, hangs out with friends in places, and goes to the stores. 

Another renter tends to leave cardboard boxes from yard sales and Trader Joe’s bags in the common area. Both renters describe themselves as clean, but their habits have been challenging to manage. I tried implementing a reward system, but with their high incomes, they do not seem to be interested.

I’m hesitant to introduce fines retroactively, as they signed the house rules before moving in, and I’m unsure if it’s a sound business practice

My Questions

1. How do you encourage renters to consistently complete their designated chores?
2. How do you address clutter in shared spaces—especially when one renter is recovering from surgery and sensitivity is needed?
3. Any general feedback or suggestions for improving house management and renter accountability?
   
   Thank you so much