Do you have a Report card for your property manager

[Frederick Loshaw]

Hello Everyone,  I was managing my 30 unit for several years and had it running pretty smoothly but got tire of the after hours calls and all of the drama so I decided to get back to focusing on brokering and finding deals.  I vetted several property management companies and finally decided on one that I hired to take over back on January 1.  Since then, I have had turnover rate of about 25% this year.  Most of the the tenants that left had been there for 10+ years.  I hear rumblings from some of the other tenants when I am at the property about the property management.  Do any of you have a questionnaire or other recommendations on how best to gather information from all of the existing or previous tenants to try and get a "report card" to see how the manager is doing and gather feedback to be able to have conversations with the PM co. if necessary.    TIA

[Drew Sygit]

Per industry stats, one of the biggest negative impacts on tenant retention is slow maintenance.

Maybe focus on that...