Do NOT Use Easy Street Capital or Fay Servicing – My Escrow Is at Risk

[Hanna Zhang]

I’m a house flipper and want to share a serious issue I’m dealing with that’s put my entire deal at risk.

In February, I took out a hard money loan from Easy Street Capital. In April, I was ready to pay it off—only to find out they had transferred the loan to Fay Servicing LLC without notifying me. That's when the nightmare began.

First, Fay’s payoff statement overcharged me by $60,000. After days of back-and-forth, I finally received a corrected payoff letter on April 24 and wired the full amount on April 30.

Now it’s been 23 days since I paid off the loan, and the lien still hasn’t been released.

To make it worse, in May, Fay withdrew two additional payments from my account after the payoff. They never reply to emails, and when I call, I get nothing but vague excuses. No one will give me a timeline for when my loan will be closed.

Meanwhile, my property is in escrow, and the buyer is scheduled to close on June 10. The title still shows an open lien. Easy Street Capital? Completely silent. They sold the loan and walked away.

I’ve officially filed complaints against both companies with the CFPB, DFPI, and SML, and I plan to keep escalating daily until this is resolved.

Please, avoid these two companies. And if you’ve ever dealt with something like this, I’d really appreciate any advice on how you got it resolved.