All Forum Posts by: Hanna Zhang

This incident happened in November of last year. In the end, this company offered me the exact same terms as the lender I’ve always worked with. But I no longer trusted them, so I turned to my regular lender, and we closed the deal in just two days. At the time, I was rushing to close escrow, so I didn’t bother dealing with this company anymore, nor did I leave them a negative review.

The reason I remembered this situation was because the company kept sending me promotional emails. That’s when I decided to leave a review.I usually don’t leave negative reviews for companies, but if I do, it means the experience was truly unbearable.
I initially didn’t even give the company one star, yet their so-called co-founder kept arguing with me. So I changed it to one star and stopped engaging with him.Just because he’s a lawyer, he thinks he can save money by cutting customer service costs. I’m done engaging.

I simply shared my experience and stated the facts. Whether others choose to work with this company is their own decision.

 I think you made a really good point. I did check-this company is licensed in California. But honestly, I don't think they understand the loan market in LA at all. I didn't have much experience last year either, but now I've really come to understand the differences between the east and west coast. at this point, i only work with lenders i know and trust. 

 Thanks-I actually didn't end up going with Easy street time. I went with another lender I've worked with before. I've worked with Easy street before, but after what happened with the lien/title issue, I'll never work with them. Easy street completely avoids responsibility when real problems occur. This customer service is useless-the only way to get anything done is by involving regulators or suing them in small claims court.

I’m a fix-and-flip investor based in Los Angeles, CA, and I want to share a disappointing and frustrating experience I had with MoFin Lending, which I hope will help others avoid similar situations.

A few months ago, I was contacted by the founder of MoFin Lending via email. He claimed his company could offer me a better deal than my usual lender. I’ve worked with another private lender for years with no issues,Out of curiosity, I looked them up and saw that their Google reviews were all 5-star — so I decided to give them a shot.

The founder offered me an appealing term: 10% down / 90% LTV, with low points — much better than the 20/80 terms I usually get. I was impressed and decided to move forward with a new property I was purchasing.

Everything went smoothly until 3 days before closing — that's when MoFin told me they could no longer honor the 10/90 structure. They claimed their internal valuation came in $10K lower, so they could only offer 80% LTV.

I was shocked. No other lender I’ve worked with has ever pulled this kind of last-minute change. When I raised my concerns, the founder accused me of "playing games." I wanted to ask — who's really playing games here?

I refused to accept the 80% offer because I felt deceived. I lost $300 in application fees, but thankfully my previous lender was able to close the deal within 2 days and save the transaction.

But it didn’t stop there. I left a negative review on Google to share my experience — and instead of a professional response, MoFin publicly replied with blame. MoFin even rated me as a “difficult client” — seriously? I paid them, not the other way around. I later updated my Google review to make it clear: I’m not here for arguments — your explanation doesn’t change the facts. MoFin clearly couldn’t accept the criticism and retaliated by publicly disclosing my personal information— all because I left a bad review. And from start to finish, not a single word of apology. Their customer service was disrespectful throughout the process.

To be fair, this company is based in New York, and maybe their standards or processes differ from those on the West Coast. But I’ve worked with Easy Street Capital (based in Texas), and never had this kind of issue.

In short: if you're an LA-based investor and receive an unsolicited offer from MoFin Lending promising better terms — proceed with extreme caution. What looks good on paper can fall apart when it matters most.

 Just hoping to save someone else from wasted time, money, and stress.

PS: And if the founder of MoFin sees this post — no explanation is necessary. I’m simply stating the facts. Besides, If you disclose my personal information on this forum in retaliation for my negative review, I will file a complaint with the appropriate financial regulatory authorities.

Just wanted to provide an update: I’ve settled the issue with Easy Street. 

No worries, and thank you for your previous response. Besides, I’ve confirmed that the CFPB also accepts complaints about hard money loans and will require Fay to respond. DFPI has not responded to me yet. The SML agency replied and told me to complaint them in California. Fay Servicing& easy street also responded to my BBB complaint. They likely received the small claims court documents on Tuesday and got the reconveyance letter by Thursday.

I guess the only thing we can really do is ask the lender upfront which company they use for loan servicing.

And more importantly, choose a lender who actually takes responsibility.

I have another loan that was also transferred to a servicing company, but the lender was very responsive and helpful, and things went smoothly because of that.

I guess the only thing we can really do is ask the lender upfront which company they use for loan servicing.

And more importantly, choose a lender who actually takes responsibility.

I have another loan that was also transferred to a servicing company, but the lender was very responsive and helpful, and things went smoothly because of that.

Earlier, after I filed complaints with the CFPB, DFPI, BBB, and took them to Small Claims Court, they finally released the lien today.

In the future, if you have lien-related disputes with a loan servicer or a hard money lender, you can seek help from these four agencies! Don’t be misled by the original loan company — even if they sell the servicing rights, the original lender (lienholder) still has the responsibility to ensure the lien is released on time.

Under California law, a lien must be released within 21 days. If it's not, you're entitled to seek compensation.

I hope no one ever has to go through what I did. It was an absolute nightmare.

Thank you for your message. I understand your point, but I’d like to clarify my situation and perspective.

First, regarding the lien release — I’ve confirmed directly with the title company that they will not proceed with releasing funds or closing the deal unless they receive an official zero balance demand and the lien is properly reconveyed. So unfortunately, the delay is already affecting the transaction, and “waiting 30 days” is not acceptable from their standpoint.

Second, while I understand that Fay Servicing is now the servicer, Easy Street Capital was the original lender, and as such, they bear responsibility for transferring the loan to a servicer like Fay that is now in violation. Previously, my loan was serviced by BSI Financial, and there were no such issues — which shows the choice of servicer does matter.

Even if this is a hard money loan, California Civil Code Section 2941(c) still requires lien releases within 21 days of full payoff, and this timeline has already been exceeded. I’ve researched this carefully and I believe both Fay Servicing and Easy Street Capital have legal obligations under California law.

Therefore:
-I willfile a complaint with the CFPB, DFPI, and SML, even if enforcement is limited — because this helps create a record.
-I will also report both companies to the Better Business Bureau (BBB).
-Most importantly, I will be pursuing this inCalifornia Small Claims Court, because the delay has already jeopardized my property sale.
  I will no longer do business with Easy Street Capital and will advise others to be extremely cautious based on my experience.

I’m a house flipper and want to share a serious issue I’m dealing with that’s put my entire deal at risk.

In February, I took out a hard money loan from Easy Street Capital. In April, I was ready to pay it off—only to find out they had transferred the loan to Fay Servicing LLC without notifying me. That's when the nightmare began.

First, Fay’s payoff statement overcharged me by $60,000. After days of back-and-forth, I finally received a corrected payoff letter on April 24 and wired the full amount on April 30.

Now it’s been 23 days since I paid off the loan, and the lien still hasn’t been released.

To make it worse, in May, Fay withdrew two additional payments from my account after the payoff. They never reply to emails, and when I call, I get nothing but vague excuses. No one will give me a timeline for when my loan will be closed.

Meanwhile, my property is in escrow, and the buyer is scheduled to close on June 10. The title still shows an open lien. Easy Street Capital? Completely silent. They sold the loan and walked away.

I’ve officially filed complaints against both companies with the CFPB, DFPI, and SML, and I plan to keep escalating daily until this is resolved.

Please, avoid these two companies. And if you’ve ever dealt with something like this, I’d really appreciate any advice on how you got it resolved.