Auben Realty (formerly Voepel Management) in Kansas City what a nightmare

[Steven Murphy]

WORST property management in the Kansas City area - property owners stay away and find any other company. We have worked with over 10 different property managers in over 5 markets and believe me when I tell you they are horrible. Originally Voepel Property Management, they were better, but when they became Auben in February 2024 things went from almost acceptable to horrible very quickly.

Auben first, owners interests, not their concern. They collect tenant owed fees and management fees on uncollected rent from owner funds, then make no attempt to collect the amounts from the tenant. Although in fairness they offered to give us the tenants details so we could try to collect it on our own!

Communication - Most inquiries go unanswered unless you ask multiple times, sometimes 3 or 4 attempts to any response, which are often superficial and incomplete, requiring countless follow ups to get anywhere close to a detailed answer. When we were promised a call with the general manager to discuss our concerns, we provided dates and times to have a call only to get no response and no call. Typical of the apathy and lack of professionalism.

In the end, we sold the property and it took 4 months to “close out” our account and get a portion of the funds owed to us. We ended up giving up on the remaining amounts owed to us since it was clear they had no interest in doing the right thing. The lack of competence, professionalism is unforgivable. Choose any other organization!