@Kush Khandelwal First of all, I am not a lawyer…
Is your contract similar to this?
https://www.ncrealtors.org/wp-content/uploads/markup0719-800T.pdf
If so, here is some good news:
1.(i) “…In the event of breach of this Contract by Buyer, then without limiting any other remedies available to Seller for such breach, the Earnest Money Deposit shall be applied to such damages as Seller may be legally entitled to recover for such breach, and the balance of the Earnest Money Deposit, if any, shall be refunded to Buyer upon Buyer’s request…”
Assuming that the builder/seller gets to sell the property for the additional $28k, I’d expect any “holding costs” to be under that amount - but I don’t know their facts. In other words, the way the above quoted part reads to me, I don’t see how they can have a legal claim to your money. But you may have to wait until the sale is complete to be able to press them on this clause.
(Again, assuming that your contract is the same form as in the link I provided): 1.(j) of your contract should have the name of the Escrow Agent (their broker?) I would contact that agent and let them know that the sale has fallen through, and that you have contacted the seller to get your deposit back, but the seller has refused to release it. (Under typical circumstances, I’d have my own agent do this. But you don’t have one, and RWN is not your agent in this transaction.)
(On the above point, to answer your rhetorical question for their purpose: RWN connects buyers looking for inventory with sellers who have inventory. This is valuable to have in today’s market conditions. They also provide some guidance through the buying process, which - depending on one’s level of experience - could be priceless. Unfortunately, they may also provide a level of comfort for having “vetted” affiliates. When I was first buying OOS, I made the mistake of relying on that. RWN helped to resolve my issue, to an extent - the numerous pulled hairs was still on me, for a number of months after. Someone else would have given up in my place, but I am used to dealing with a-holes for a living. I haven’t bought from another affiliate since - and I’ve bought at least a dozen properties since…. Yet, they seem to have plenty of happy members, too. I genuinely hope that you will be one of them.)
Incidentally, this morning, I got an email from RWN: “…One of our Charlotte property teams has new build single family properties that are currently only 90-120 days out from completion. If you've been in the new construction market, you can appreciate the rarity as most builders are 6+ months out…” I have no idea who this affiliate is. But perhaps local market conditions have changed in the last month.
Please also see 1.(l) in the above link to make sure that there is no confusion between “Earnest Money” and “Building Deposit” in any communication between you and the seller, in the event you may have asked the builder for certain construction options. I can see “Building Deposit” being 100% non-refundable.
Paragraph 21 allows for use of email communication to deliver “notices” between the parties, so you should be good there if they agreed to amend the terms of your contract - agreed to wait for your condo sale to happen first - and you reasonably expected from that communication that the change was official. There may be a question as to with whom you were communicating. (Reasonably speaking, anyone from the seller replying to you with specific terms has the authority to do that in your eyes.)
Any stipulations in the email discussions - including any potential delays/changes you may have attempted to make, if any, after the initial email amendments they agreed to - would play a big role. (The way you describe it, you mutually agreed to changes, but the seller attempted to force you into another change ~2 weeks later that was not going to work for you. Even if the change they were attempting to make was going to put the exact original terms of the contract back in force, that should be irrelevant, as new terms had already been agreed to in the interim.) (But there may be a question as to whether some “adequate consideration” was given by you to them when you mutually agreed to the original change to make that agreement a contract in legal respect… I am way above my legal education level here.)
Have you contacted the seller’s broker? I’d do that. (On a side note: after contacting the broker for the affiliate I had my issue with years ago, the original - unlicensed - person I had already been in contact with was the only one who still ever responded. His immediate reply was to apparently laugh at me for my attempt: “Our offices are next to each other’s. You didn’t think I’d find out?” I didn’t care whether he’d find out - I wanted the licensed broker to be on the record. As should you.)
My initial communication in such cases starts with the fact that miscommunication between parties happens. I then explain the full situation, presume for them where the miscommunication may have occurred, and ask for a resolution. This way, there is a way for everyone to save face. If they want to be an a-hole, it’s their choice. I hope you are not past this point with the broker. The time for regulatory bodies is after you’ve exhausted good faith. But you can seek legal guidance at any time.
Again: my advice is not legal, but based on practice that has worked for me.