Hi Brad,
I have been a contractor for nearly 30 years. I have worked in all levels of construction both commercial and residential. Unfortunately what you are seeing is a sad but true view of the people in our industry. Of course, this is not every contractor.
Not all contactors are going to be bad and of the good ones, not all will be a fit for you. Contractors are as unique as real estate. Of they guys you spoke to, probably quite a few were performing the work themselves. It is a physically demanding occupation and not many guys have the ability to do work and then go home to sell, estimate and do their books.
I think these tips for finding a good contractor will be useful to you. I deal with other contractors all of the time. It seems I find a good one for about every six I try. Knowing how to use their strengths and abilities is important as well. Occasionally I have a customer that thinks I am just a middleman and try to cut me out of the process expecting to save money. They often find that these contractors work better for me than for them. This is because I connect the service where they are inefficient. I have the experience to preemptively solve potential problems.
First, find a good lumber yard with good service. Ask which sales inside person gives the best service. Explain your project and ask that sales person to recommend someone. They know who is responsive and customer service orientated. This will not work well at a big box store.
Don’t deal with guys who do not call back or have poor communication skills. They may be skilled at their work but you will not get what you want. Guys like that are better suited as subs.
Contractors with web sites or literature are usually better communicators. The more information they are willing to provide (this is true of their estimates as well) the more sure they are of what they are doing.
Don’t deal with guys who don’t understand the intent of your project. I often find good trades people who think that they have the best quality and that their way is the only way. In my work, I try to provide the project that is right for the customer. While we are capable of very high end work , this comes at a premium for detail and material. There is a concept of like kind and quality. I try to give the customer the best quality and value for the subject property that provides them with a solution to the problem that prompted their inquiry to begin with. In other words, you never put a high end kitchen in a low end rental.
Don’t do open ended (time and material) projects unless you are extremely knowledgeable. Get a price. If the contractor tells you this will get you the best deal, then ask for a “not to exceed number”. I have a policy that extras are something the customer asks for. My knowledge and experience should provide ample protection against unforeseen problems and I will warn my customers of these potential issues prior to contract.
You will know if your contractor has the ability to manage your expectations. Eliminate contractors quickly who think that the purpose of a customer is to keep them working.
Ask your contractors for references. Check the references. Ask about their work habits, deadlines and quality. Ask your contractor to see their work in progress. You can tell a lot about a contractor by visiting a site.
One more thought on asking the supplier for references is that you will more likely to get a guy who is paying his bills. Even a good tradesman will be dangerous to work with if he is in financial trouble.
I hope some of this helps.
Darrell