All Forum Posts by: Josh Ball

 Will try chlorine rather than bleach. I was worried chlorine I would have to do too often but will give it a shot.

 It is static. Yes, cleaner going to be skimming it/pulling items off the top. Being in the South with the very hot weather, algae forms very quickly. Will give the bleach a shot.

I've got an Airbnb a couple of hours away. It has a backyard fountain that accumulates debris (branches, leaves, etc.). The odd guest here & there unplugs/turns off the fountain & in doing so it accumulates algae. Does anyone have any experience with how to keep these things clean when you aren't around to care for it weekly? I've read stuff online but it all seems to be stuff that needs to be done on a regular weekly basis. I'm typically there monthly to check on everything so would like to find a longer term solution if you have a suggestion.

Quote from @John Underwood:

Quote from @Josh Ball:

Quote from @John Underwood:

Quote from @Josh Ball:

Quote from @Josh Ball:

Had a guest staying for 28 days. Prior to their arrival we did an entire unit deep clean to ensure it was in great condition for their stay. The stay has ended, we find the unit in a mess upon check out. Burn marks in the rug (non smoking unit), stains on every linen, grease stains on chair & sofa in living room, dishes piled high, needle in the bottom of garbage can. Needless to say we were shocked after the booker had 4 really good reviews. We submitted a claim through aircover & this guest is denying everything. Burn marks were already in the rug, stains were there, we left the unit in good shape & cleaned up before we left. They have refused to pay the claim amount so I have elected to involve Airbnb. We knew that we would want to do another deep clean upon completion of their stay, which we budgeted for out of our monthly revenue but didn't expect needing to replace items & steam clean/shampoo a bunch of the furniture.

Anyways, here to ask, what are the chances anything comes of this? Do we just bite the bullet & go buy a new rug, linens & eat the extra cleaning fees or is there still a chance Aircover does something even after the guest denied? I've attached a couple of photos for reference. 

Thanks.

 Update...

They paid us the entire extra cleaning fee. They paid approx. 80% of the replacement cost of the rug. They were very informative. Time stamping photos is definitely important. 

The entire process was much easier than I anticipated. They called me multiple times to keep me informed on the status & always followed up phone calls with email summaries.

Thanks for update!
I wonder if they blackball the guests that caused the damage or go after them for the expenses?

What I have read online & I don't know how true this is but the guest wont be able to book another trip until they have paid the payout amount. Essentially freezing their account until payment is made for the damages & then the review I left (negative) will still be displayed on their profile.

 Thats good, but they can just create another profile or book under a friend's name.

 I'd hope Airbnb has a way to flag an ID rather than just a profile to prevent this. But yes, the friends name could certainly happen. He had traveled with a friend on this trip also, maybe the friends profile will get flagged also.

I think it will do well in certain markets. Wedding destinations for example taking advantage of the catering, hair, make up, etc. But we shall see.

Quote from @John Underwood:

Quote from @Josh Ball:

Quote from @Josh Ball:

Had a guest staying for 28 days. Prior to their arrival we did an entire unit deep clean to ensure it was in great condition for their stay. The stay has ended, we find the unit in a mess upon check out. Burn marks in the rug (non smoking unit), stains on every linen, grease stains on chair & sofa in living room, dishes piled high, needle in the bottom of garbage can. Needless to say we were shocked after the booker had 4 really good reviews. We submitted a claim through aircover & this guest is denying everything. Burn marks were already in the rug, stains were there, we left the unit in good shape & cleaned up before we left. They have refused to pay the claim amount so I have elected to involve Airbnb. We knew that we would want to do another deep clean upon completion of their stay, which we budgeted for out of our monthly revenue but didn't expect needing to replace items & steam clean/shampoo a bunch of the furniture.

Anyways, here to ask, what are the chances anything comes of this? Do we just bite the bullet & go buy a new rug, linens & eat the extra cleaning fees or is there still a chance Aircover does something even after the guest denied? I've attached a couple of photos for reference. 

Thanks.

 Update...

They paid us the entire extra cleaning fee. They paid approx. 80% of the replacement cost of the rug. They were very informative. Time stamping photos is definitely important. 

The entire process was much easier than I anticipated. They called me multiple times to keep me informed on the status & always followed up phone calls with email summaries.

Thanks for update!
I wonder if they blackball the guests that caused the damage or go after them for the expenses?

What I have read online & I don't know how true this is but the guest wont be able to book another trip until they have paid the payout amount. Essentially freezing their account until payment is made for the damages & then the review I left (negative) will still be displayed on their profile.

Quote from @Josh Ball:

Had a guest staying for 28 days. Prior to their arrival we did an entire unit deep clean to ensure it was in great condition for their stay. The stay has ended, we find the unit in a mess upon check out. Burn marks in the rug (non smoking unit), stains on every linen, grease stains on chair & sofa in living room, dishes piled high, needle in the bottom of garbage can. Needless to say we were shocked after the booker had 4 really good reviews. We submitted a claim through aircover & this guest is denying everything. Burn marks were already in the rug, stains were there, we left the unit in good shape & cleaned up before we left. They have refused to pay the claim amount so I have elected to involve Airbnb. We knew that we would want to do another deep clean upon completion of their stay, which we budgeted for out of our monthly revenue but didn't expect needing to replace items & steam clean/shampoo a bunch of the furniture.

Anyways, here to ask, what are the chances anything comes of this? Do we just bite the bullet & go buy a new rug, linens & eat the extra cleaning fees or is there still a chance Aircover does something even after the guest denied? I've attached a couple of photos for reference. 

Thanks.

 Update...

They paid us the entire extra cleaning fee. They paid approx. 80% of the replacement cost of the rug. They were very informative. Time stamping photos is definitely important. 

The entire process was much easier than I anticipated. They called me multiple times to keep me informed on the status & always followed up phone calls with email summaries.

@Collin Hays@John Underwood@Mike Grudzien

I don't know who your client banks with but as a former Canadian who moved to USA, I always used TD Bank. They are one of Canadas largest banks & have moved into the US market. I know in Canada they offer mortgages, might be worth looking into from that side. They allowed me to open all new accounts, credit cards, etc with their US operations despite having no credit here in US when I moved. They were able to pull all my history with their Canada operations & grant an exception.

We just furnished a brand new 2 bedroom 1 bath unit for roughly $25,000. About $15,000 was the furniture itself, the remainder coming from misc. items, barstools, cooking goods, TVs, rugs, pictures, etc. Furniture itself was with Rooms To Go. They offer a 12 month interest free option that we took advantage of. So the furniture we pay roughly $1,000 a month for the first year out of our rental income & will have a chunk at the end to pay the balance in full.

 Thanks for the advice. We supplied receipts & invoices.

Was wondering about the review thing after I submitted the claim & he denied. Good to know there is something that can be done.