@C.J. McKinney
CJ
You are still not taking accountability for the things that you and your team failed to do. Looking at your reviews on this site, Goggle and the BBB - you have 84 reviews on google, 59 of those reviews are a 1 star rating. On the BBB, your company has 14 complaints in the last year with a D rating for the KC office and an F rating for both offices in OH. Obviously many others have also stated their concerns.
I left your company in January 2020 because I found that your company was not acting in my best interest. In your email dated February 21, 2020, the termination agreement showed that you owed me $300. What happened with those funds? I haven’t talked to you since then so we DID NOT go over any portfolio “many times”. In your response to my complaint on the BBB, you stated I have a negative balance of $152. So somewhere between February 21 and May 27 you managed to fabricate costs in your favor of $452. Where’s the final accounting statement you are required to send to me (per contract)? On the December 2019 owner statement it shows a net income of $356.13. Where are those funds?
In another email, you noted the difficulties with renting the property and stated that you were going to waive the $1,000 termination fee. Why should anyone be required to pay a fee when you did not act in accordance with the contract? Why do you ask clients to sign a termination agreement stating a liquidated damage fee of $10,000 for any negative comments posted on any media or chat boards; or for contacting any governmental agency, any consumer affairs dept, or the BBB? Companies don’t normally have those types of clauses in their agreements unless there are concerns. Instead of a termination agreement with a $10K fee, why not focus on improving your services where you don’t have to worry about the negative comments? As for your comment regarding the “blimp” flyover, I have NEVER suggested any such thing (making stuff up again), but would have been happy if you contacted prospective tenants. As it stands, I talked to 13 (of the 17) potential tenants (in January alone) and each of them informed me that no one from your office ever reached out to them so they found other residences.
I am curious to know in your response, why you didn’t mention the July citation that was ignored for 5 months and the trash NEVER cleaned up, or didn’t mention the utility bills that were not paid for 4-5 MONTHS but tried to charge me for them (You need the owners statements?). I contacted all 3 utilities company for that information. You also didn’t mention in your response how a Section 8 tenant initially interested in the property cancelled their application on Dec 3rd while your company continued to tell me it was reschedule through the first week of January. Your company never even reached out to Section 8 to reschedule or you would have known about the cancellation – see email dated January 3rd (I got that information from HAKC). Did you happen to mention in your response that you charged over $1400 for mowing 8 times (I have the owner statements with those amounts). How about mentioning not renting the property for 7 months as the reason for not collecting management fees or mentioning the make ready items you were going to pay for but chose not to complete. Then there is the missing front door lock and no hinges on the doors that I was never informed about. You said there is a punch list upon move-in but why do you need a punch list when the property was vacant for 7 months (shouldn’t it be move-in ready within 7 months?). You also didn’t mention the new floor that you installed separating and was going to give me contractor info to get fixed but never did (see email dated February 1st), or the broken pipes because it was winterize wrong or the furnace in which you said it was taken care of and wasn’t. Ironic how those items were left out of your response. Did you ever walked the property? Where’s the oversight? How did the billing, maintenance and leasing dept all fail?
Other than yourself, I NEVER contacted “employees on PERSONAL phones well into the evening” as I didn't have their personal phone numbers. I have called you during the day and YOU returned a couple calls early evening, your time…end of work day for me.
In the end and after transferring the property to another management company while spending thousands on repairs that your company was expected to address while you were the property manager, it was rented immediately. So what does that say about your company?
