All Forum Posts by: Kimberlie P.

 Hey thank you! I am definitely interested in the master mind. Send me an invite! 

 Thank you! I definitely will. I have friends up there! 

Hi all, 

In October of 2025 I opened my own STR PM company. I was laid off by a big PM company and prior to being hired by that company I had already made it a goal to open my own some day. So here I am...

Anyway, my company is a very boutique style company. I believe in servicing both owner and guests. I also think every property is unique and needs their own plan. Not one single strategy will work for every property. 

One thing I noticed working for a big company was their lack of oversite on each property. No making sure the home was clean and ready for guest. They relied on subcontract cleaners to be the final eyes on the property. Which they have no skin in the game (Technically). I also believe that I should also invest is my business. So I supply the locks, linen and towels. As well as I just launched my starter supply and Bath product campaign on my current properties and will include it with new ones. 

One other thing that I am constantly seeing is the set it and forget it on 3rd party platforms. No residual marketing and no marketing for each properties uniqueness. I think that's the problem... With my strategy I have already surpassed a big companies net profit for my client since October. But it is constant rate oversite... 

Business has really gotten busy lately. Right now I have two properties live. With 5 more in the works. The goal is to have 15- 20 by year end. 

Right now I subcontract almost everything and I do walk thrus before and after all the cleanings. I will continue this no matter what because I believe it makes a difference in reviews.

At what point should I hire another me? I was thinking of hiring this summer. Or maybe when I meet a certain amount of company revenue. 

Anyway, excited to be here and chat about it all.

@Collin Hays Why is your go to statement that Vacasa Charges 40% and we aren't local? Actually we are not 40% and in fact our 50+ person staff in East TN are all local. Continuing to spread false information is not ever okay. 

My Opinion is my own and does not represent Vacasa.

I do not normally comment on things like this as it typically is not productive. As a Sales Executive for Vacasa Tennessee. I feel like you should do some due diligence with interviewing each company. All of the companies mentioned in this post have different levels of service. Vacasa has two levels of service. Every Vacasa Market has local area experts in them, giving the experience with Vacasa a local feel with a National Brand. All of our employees that take care of each of our properties are locals. Even I am local...

Knowing Vacasa as deeply as I do the above opinion should be taken with a grain of salt. As he is a competitor of ours here in Gatlinburg. To OP, if you were a competitor of ours would you do the same as above? Most would say yes... Also the person above does not have the slightest Idea about how our fee structures work. So Please reach out to us. I know I would love to chat with you! 

What the person above is not telling you is that before Vacasa came into the Market here in Sevier County all of the Property Managers here were charging 30-50% Property Management fee's. Some of them still do. We offer a pretty supreme service to both our homeowners and guest. Are we absolutely perfect? No we are not and no company is. If they levy that they have all 5 star reviews with 0 bad reviews they are simply not telling you the truth because the statistics are at least 1% of guests are going to be dissatisfied with something.

Below is a graphic from 3rd party Data taken here in Sevier County, 35% of the guests that book in Sevier County, Book directly from our website. Can you imagine leaving 35% on the table by going with a smaller company? Let that sink in...

This opinion is my own and does not represent Vacasa Opinion