All Forum Posts by: Ryan Moyer
Ryan Moyer has started 11 posts and replied 904 times.
Post: Airbnb asking me to issue refund

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Quote from @Olivia Grabka:
@Kyler J Sloan
1. Provide Air BNB with documentation for your regs
2. I would not issue a refund
Air BNB will attempt to coerce you and may even de platform you, but it is inconceivable to reward bad behavior from your guests.
This is not true or necessary. If it's within your cancelation policy, you don't have to provide any documentation. Airbnb is just asking as a courtesy to the guest. You can say no without any repercussions. The sentence about them de platforming you for it is completely false.
Post: BNBformula vs Hostcamp

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Two brand new accounts that don't even have a profile picture reviving a zombie thread to shill an expensive course with grandiose, positive only comments, while even using some of the same language, is extremely suspicious, fwiw. And within a few minutes of each other to boot.
Post: Best Credit Card for STR's?

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Amex Blue Business Preferred is 2 MR points per dollar spent on everything, and Amex MR points are among the most valuable out there for redemption, so you're really getting 3-4% back on every purchase.
I was using that but recently switched to a cash back debit card so the money leaves my bank account more in line with the time I spend it, rather than a month later, which makes bookkeeping much easier.
Post: Email gathering from ALL guests vs just the person who booked??

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Quote from @John Crimmins:
You can have them opt-in to marketing materials when they put in their email. That will allow them to choose whether they want to receive the emails. Some people get annoyed at getting added to a list, but at the same time - other people will enjoy receiving the emails - and it works (at least it does in other lines of business, I've never done this on a STR).
The annoying thing is that it still requires them to enter their info even if they don't check the opt-in box. I've brought this up to StayFi several times. If the guest unchecks the marketing box it should no longer require them to enter their info. There's no point in forcing them to enter it at that point, since you're not saving it anyway. That just serves to create distrust as the guest then thinks you are saving their info even after they've elected to not let you, otherwise why would you still be forcing them to enter it?
I've gotten one bad review over this and had another guest that thankfully still left a good review, but let me know in private comments that one of the guests in their party was extremely angry over it.
I've brought this up to StayFi several times and they just brushed it off. Definitely an annoying part of my interaction with StayFi so far.
Post: Airbnb asking me to issue refund

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Quote from @Collin Hays:
I would tell both the guest and Airbnb that you are a host, not an insurer.
Why does financial damage to the guest get transferred to the host, when the host was not at fault? How is that moral and ethical?
This is the reason we do not do business with Airbnb. They are constantly trying to shift the host into the position of insurer, when the host hasn't agreed to that, nor have they received a premium for it.
To the contrary, why isn't Airbnb doing the refunding, since they are the ones pushing travel insurance on all of the guests, that they both underwrite and profit from?
This isn't a good company.
They're just asking. They don't force it in any way. The guest requests it, Airbnb says "hey here's the circumstances, would you like to do it?" and you can say no.
Post: End of year accounting

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Most of us here count revenue on a cash basis. That is, whatever month you actually receive it is the month/year that it counts towards.
Post: Where are Short Term Rentals Headed?

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
Like others have said this gets asked all the time. Actually just 2 posts down from this one is almost this same thread. And then 3 posts down the same thread again! So lots of good thoughts on this subject out there already.
https://www.biggerpockets.com/...
https://www.biggerpockets.com/...
I'm not into the monthly rentals thing (MTR or whatever) but from what I've heard of people in that market the "traveling nurse" thing is even more oversaturated than STR, as tons of people bought monthly rental places just throwing around the term "traveling nurse" without really looking into that closely, and even as traveling nurses become less common. That's just hearsay on my part though.
Post: Our experience with the Zinus Mattresses

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
I remember these being the most often recommended, go-to STR mattresses long before Robuilt's channel became popular. So it's not like he's going out on a limb here.
We have a bunch and they've worked well for us. I can count the number of complaints we've had about them on one hand and we've had FAR more people comment that they loved them and asked where they could buy one.
The vast majority of guests don't mention them either way, which is all we were looking for.
I think mattresses are pretty subjective. We've slept on them at our STRs and I honestly don't remember them much, which again is all we're looking for. But we've never stayed at our place longer than a week consecutively.
Post: Second Home Vacation Loan in City I Already Own In (Possible?)

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
It's unclear from the question whether the home you already own has a vacation home loan as well.
IE if home A is an investment property, then you can buy home B as a vacation home.
If home A is a vacation home, then you cannot buy home B as a vacation home.
If home A is a vacation home and you're desperate to buy home B as a vacation home, I would think you could refinance home A into a different loan product, and then the vacation home loan would be eligible for that area again. But if you've got a good rate on home A already you may not want to re-finance it at current rates.
Post: Tax Implications: Paying Airbnb cleaner via Venmo

- Property Manager
- Orlando Kissimmee, Davenport
- Posts 919
- Votes 1,333
If you have an android phone I believe you can look at all your travel for the year, by date, with google maps. I can't remember if you have to opt into it or not.