All Forum Posts by: Sarah Kensinger

I actually did think of just copying and pasting for both threads since they were right next to each other. No, it's adding value and since most people just come to just this forum for info, I try to bring some fresh ideas from other mediums I learn from. A while back I was listening to a guy tell his Airbnb nightmare story with a guest, and he gave some key points for what to do and why Airbnb does the things they do. He also had to call 4+ times to get results and since he knew Airbnb records every phone call, he could politely insist that the person helping him relisten to those calls. Also, he knew it's an absolute no no to take communicate off the platform and unto email or texting. Automatically Airbnb sides with the guest because the host has no proof of what was said. He did win his case and was refunded the money Airbnb took and gave back to the guest. I found his story very informative and thought maybe someone on here can use the info. It really is all about what you know!

Honestly, I won't look at possible STR property or even take on a STR co-hosting client unless the property has a 20%+ COC return. So, I feel strongly that you could do better with another property somewhere else. The STR market is still very much there...it's strong, thriving, and not going anywhere. You just need to know your market, who your serving, and have an experience that guests go home never forgetting. Bookings are coming in more last minute...6-8 weeks before arrival... and it's something a lot of people in our mastermind are seeing. So that could be why you're seeing calendars more open, although summer bookings should be about filled up.

With this property you mentioned, I would be a little wary of all the homes laid out very similar and everyone having the same idea to run a STR. It's possible you could do well but it'll pretty competitive! I'm suspicious that you would benefit from having a larger home in the same area, especially since someone has a 3 possible 4 bed that is making $90k.

Is no smoking one of your rules and do you have proof they smoked in the cabin? If a guest breaks a house rule Airbnb is more likely to remove the review. Unfortunately, a case like this is bound to happen once or twice to every listing. As hosts we have to get smarter than the system by learning how Airbnb works. Before you decided to change OTAs check your area and see what the most popular OTA is, so your bookings aren't negatively affected.