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All Forum Posts by: Neal Z.

Neal Z. has started 3 posts and replied 39 times.

What previous guys said, it's just part of the game. Once I cut rates as deep as I'm willing, I just make minimum stays significantly longer and try to minimize the overall hit for the month. Keep expenses low. Tends to be a battle. 

Post: STR Joshua Tree California

Neal Z.Posted
  • Miami
  • Posts 42
  • Votes 24

You nearby there? 

One thing I'll say regarding your reference to a "strong Airbnb history" is past performance is no guarantee of future results. Everywhere crushed it 2021-2022. Everywhere got hit 2023. Who knows what 2024-2025 gonna bring. 

From my perspective, if I'm looking at a currently operating Airbnb, I gotta know why they're selling. But, my guess would be, 2023 made them feel like it may not be as good as they once thought. 

My thinking tends to be finding underutilized properties in high demand STR markets. House that's been owned for ages, same owner or tenant for years. Has some open land I can play around with. A garage I can convert, awkward layout I can reconfigure, etc. I want value add in the deal from day one. Operating as a STR is icing on the cake.

If just buying an already performing asset, I'd expect that to be baked into the price. Need some meat on the bone. Hard enough to operate effectively long term, gotta be compensated for that effort.

Quote from @Jonathan Foux:

@Neal Z. thanks for the advice. I agree, not scared of a bit of hard work (that is part of the fun). I am worried about finding the right maintenance team but will just have to search around. Best of luck with everything. 


 If just one spot, you really won't be calling on maintenance guys much. When something happens, you'll scramble to find someone to solve the problem at reasonable cost. Whoever does, becomes your go to guy until they can't solve something, then cycle repeats. It's a challenge in new markets to establish these things, but cleaners often have someone they know, pool guy knows someone, photographer knows someone, agent knows someone, etc. Sort of just run thru your list of contacts and ask around if/when something comes up you don't already have a contact for. 

I can't tell you how many random contacts I have in my phone that just say "Handyman (City)", "HVAC (City)", "Pest Control (City)", etc. Many are guys I used once. Some contacts came off vans driving on the highway in my area. Others were parked in Home Depot lot when I ran in to get something. That's easy way to build up plumbing contacts and other trades. 

I often use a neighbor on the block to handle trash/recycling for me. They keep an eye on things.

Quote from @Jonathan Foux:

Hi all, 

I have had some experience in small real estate investing but a friend of mine has approached me to start investing in short-term rentals. I am aware of the main differences and landscape but was just curious of the biggest operational challenges that owners/operators face in this space? In addition, are their adequate services/technology to assist with those challenges?

I really appreciate any guidance here so that I can determine if this is a correct decision for me personally. 

Thanks in advance. 


 Biggest operational challenge is likely based on how experienced you currently are. If not experienced at all, everything will feel challenging. Your first complaint will physically hurt. But, you get over this and adapt over time. Just now I got a text from my cleaner that guest punched a hole in one of the bedroom doors. Years ago, this would bring some angst and panic. Now, it's a text to one of the maintenance guys and a claim filed on airbnb. Keep it moving.

In terms of operations, a lot of guys mention a "tech stack". Basically, Property Management Software (there's a ton), Dynamic Pricing Tools (Also, many, but I like Pricelabs. I've had it for years). Airbnb's backend platform and a dynamic pricing tool is really all you need with just one property. 

To ease headaches, a cleaner you can count on is a must. This is challenging with just one listing because your not enough business to that company to get highly tailored focus. But, you'll overcome this by building a personal relationship with them so they know you care. Same goes for maintenance guys. Craigslist early will be your best bet. You'll expand your contacts for various trades and specialties over time. 

In the end, unless you're hiring an outside management company, it's something that will take up time and energy from your day to day. It's a business, not passive. 

Awesome, thanks @Ken Boone

Hired VA this year to build out social media presence, post daily, interact with people, etc. We'll see where it leads.

Co-hosting is good way to get in the game. But, you're going to have to get your foot in the door and learn the ins and outs specific to short term rentals. Using the platforms, talking with guests, solving problems, etc. 

If you don't have the experience now, offer to co-host someone's property for free or small piece of the profits. Work your tail off and you'll be surprised what that brings. Basically, make it a deal they can't refuse. Offer to do a performance review. Suggest how to enhance their profile, learn dynamic pricing tools and offer to optimize them for hosts. I hired someone to do this for me just this year and I've personally operated over 100 properties. Just didn't have time or energy to dig into the software beyond the basics I was doing with it. 

Once you know the game, you'll be much more confident approaching current owners and you'll see where they are lacking. That help will lead to partnerships and future business.

Quote from @Ken Boone:

We started doing direct bookings about a year ago.  I would say at this point I am up to 10% of my bookings being direct now.  I anticipate this to continue to rise.  

I felt the same way as you for awhile. I will never be able to market as good as AirBnb and VRBO, I will never be able to compete in SEO with those guys.  Plus they handle all that stuff plus insurance and all that good stuff.. Why would I want to go direct for the guest to save  little bit of money?

Realize going direct is not going to benefit you on a per booking basis as far as how much you make unless you adjust your nightly rate higher than what you do on the platforms.  You still have to pay a 3% payment processing fee either way, whether to the platform or to something like stripe when you go direct.  

So why am I pushing direct?  Because I have experienced algorithm changes over the years that were completely unexplainable, where properties that have been high in the rankings all of the sudden stop booking with no viable explanation.  I have seen this a few times now.

I have also seen properties with 3 to 3.5 star ratings, rank ahead of my properties which have years worth of 5 star reviews.  That is not how it should work, but it is something I can't control.

I have also been told ludicrous things by the platforms, where they side with a guest who is clearly in the wrong and manipulating the system, yet the platform sides with them.  

I have also seen a platform shut hosts down over things that it shouldn't be shut down for.

Basically, when you solely rely on the big platforms you are at their mercy. period.  I don't like all my eggs in one basket.  

A large portion of direct bookings are repeat guests, but not all.  So most of these are guests that have already been vetted if you will. So typically no problems with those guest, and those that are not repeat, if something happens I don't like, I put them on the do not rent list and move on.

I have been doing this for about 6 years now, and we have had some issues with guests, but the reality is those big problems are few and far between, and the big problems are generally not all that big, but just seem so at the time because you are so ticked off about it.

Direct booking does create additional work as now I have to collect and remit taxes, and handle payment processing.  But mainly to me, direct booking is an insulator.  The more I don't have to rely on the big platforms the better.  That is the real driver for me.





 Cool, and a resounding yes to all the headaches the big platforms now place on hosts. Just gets tougher and tougher with them.

You collecting a security deposit with these direct bookings? If repeats, probably not a big deal. but new guys, maybe?

Basically, the funnel for a guest to do a direct booking seems to be "Find listing on Airbnb/VRBO etc. Check if listing shows some kind of branding. Google brand, contact direct, get discounted stay" 

Is there another marketing play to get deal flow, i.e. SEO, Google Ads, Social Media, etc or not worth it as the expense this creates just strips whatever premium you'd get with higher rates?

Seems like logical thing to build out, and I've certainly done direct deals in the past without issue.

Guess in the end, it's just a long term play. Build some long term client relationships that continue to visit year after year. This happens regardless as previous guests just call or text me routinely. 

The platforms just seem like a necessary evil and dealing with their nonsense will always be a requirement. 

I'm reaching out to seasoned vacation rental operators in the Phoenix and Scottsdale area with a unique opportunity. I currently operate five well-located vacation rental properties that I'm looking to place under new operational management.

Properties Overview:

  • Scottsdale (3 units): Situated near the entertainment district, a 3-bed, 2-bath unit with 4 queen beds and a pool and two 5 Bed 2 bath units with pools.
  • Tempe (1 unit): Located on the border of Scottsdale, this property is a 3-bed, 2-bath unit with 4 beds and a pool.
  • Phoenix Biltmore Area (1 unit): A 3-bed, 2-bath unit with 7 beds and a pool.

I am seeking partners who are familiar with the Phoenix market and currently manage vacation rentals. The ideal collaborator would be interested in taking on these properties under a sublet agreement. I offer this arrangement at a slightly higher rate than my current expenses, along with options to rent or purchase the existing furniture.

I'd encourage new operators to make improvements to design and update the property listings with fresh photos. Due to my involvement in other projects, I've decided to step back from these properties, making this a perfect opportunity for someone looking to expand their portfolio.

What I'm Looking For:

  • Proven experience in vacation rental operations in the Phoenix/Scottsdale area.
  • A willingness to enter into a sublet agreement with a reasonable premium.
  • Enthusiasm for enhancing property appeal through minor design improvements and updated photography.

If you're interested and meet these criteria, I'd love to connect and discuss this opportunity further. Please reply to this post or send me a direct message, and we can arrange a time to talk.

Looking forward to potentially working with you!

For rental arbitrage, I only take/took deals that were profitable year 1. Unless signing a multi-year lease, there's no guarantee you'll be renewed a second year. 

Don't really look for these anymore and ones I've done lately were brought to me from landlords I worked with previously. In those situations I'm in a position to get better terms. 

#'s wise it's your up front expenses: rent, furniture, decor, etc plus your ongoing maintenance and cleaning expenses. Then, whatever you estimate your revenue to be over the coming months/year. Account for seasonality in your numbers to come to a final anticipated profit figure. 

Make sure it's a healthy profit as a margin of safety in case things go sideways. If possible, have some out clause in your lease that allows you to bail before it really goes south. This isn't always possible. 

I know rental arbitrage is an attractive thing from those on the outside, but the real $ in this was made before everyone was talking about rental arbitrage. It's much much tougher now to find a deal that'll actually compensate you for the work. Remember, you're not building any equity, you're not getting any big tax advantages, you're simply renting and operating for X price, and banking that Y revenue is going to be significantly more. It's a strictly cashflow play, and the margins are much slimmer than they were years ago. 

Am I willing to put my full time attention on this at times?

Is there value add in this deal so I have a strong built in equity position?

Do I understand the STR rates seasonality of this market? Can I weather the down months?

In the end, STR is no different than other real estate options. How well do you know the numbers of the deal and how confident are you in those numbers.