Your customer - in this case - is the executor.

The loopnet customer service people also had really no clue on the additional feature.It definitely seems like CoStar is just maintaining Loopnet at this point vs. working on growing that side of the business.

If they were to go into full disclosure (even if they could) it would scare most away and they wouldn't have potential customers/clients or transactions.

What percent of your customers are embalmed?

I was a high value customer with WF for decades.

Otherwise you might keep a small amount for administration of the account.You can have multiple accounts at a bank, not much thought is given to that it's common in other business activities.Having accounts in other banks is the first step to building a customer relationship, you never know if you need to ask for money someday and they are more willing when there are past customer relationships in your name.

(of course, if they don't take on new customers, how do they expect to cover claims- but what do I know, haha!)

Remember that the president is a volunteer for the building, not a full-time paid customer service representative.

Can anyone help me with:A good place to buy custom post-its on line?

Thanks @Ugochukwu Opara, these tools seem helpful, but I agree with @Ibrahim S, what I'm looking for is a full automation of the process in one software package - and that's what FB is promising - that includes: - Marketing campaigns management (including multiple ready-made customized direct mail campaigns, like: divorce campaign, probate campaign, bankruptcy campaign, vacant property campaign, etc) - Rehab management (standard contractor agreement, SoW generator, rehab cost calculator) - Deal Management (purchase and sales agreements, auto form contract generator, property disclosure, auto emails, etc) - Property management Thanks @Brian Daly for the hint, it might not be worth to invest in somewhat expensive tools in the beginning, but will be good to know where to find them when you need them :)