Is your offering to the C, C+ customer going to be able to convince them to live there compared to other choices they have in the area.[3]   What are the local amenities within walking distance that are available to the renters?       

Based on their low quality communication and customer service, I suspect my property was neglected or overlooked.

I sent a few e-mails to his customer service about this problem.

We've built it custom to where it can track expenses but also track averages on open loans / volumes / investor interest etc.

Coming at this from a slightly different angle.....What is the biggest challenge with customers?

For scenario modeling, check out: • BiggerPockets calculators (great for BRRR & flip analysis) • DealCheck (fast for running multiple exit strategies side by side) • Or even a basic Excel/Google Sheet so you can customize your assumptions. 

One custom site that I came across that does a pretty good job of everything else can be found below:https://www.studenthousesinwinona.com/You could also look into dedicated property management software to help you manage your rentals, which I am happy to help share ideas on as well. 

Since you are a customer already (hopefully with good history with them) they may help.

I'm not a customer but I'm in the industry and familiar with their model.There's multiple reasons I don't recommend Goosehead but the primary one is that they charge their franchise agents a hefty fee to service their clients through the Goosehead call center.The issue with this is that your agent has to either route you to the call center and not help you personally or they have to spend their time servicing your policies when they're being charged not to.Plus, the service center cannot "shop" policies that have become uncompetitive - that has to revert back to the original agent.

For example it is best to have your houses  treated as "customers" and your  tenants as "jobs."