And maybe lose other customers/sales. 

I'm looking to expand my business and work with higher volume customers.

Credit card transactions still have to be entered manually.We actually use QuickBooks Online (QBO) for our accounting since it gives us more flexibility and reporting options.I’d also love to see an in-app calling feature (right now it’s text only).More flexibility to create custom CRM statuses would be nice too.I haven’t tried many other platforms yet, but for now AppFolio and QBO covers most of what we need pretty well.

I find that when people know that their partner has a face, they tend to be more accountable because any recourse event would feel more personal.

@Andrew Foster some decent advice here, but also some feedback from those who really don't have enough info to support their perspective.Many DIY investors price repairs on materials only and forget about labor as they do their own work.We're a PMC in Metro Detroit, but here's how our process would work:1) MoveOut Video & Pics used to create Scope Of Work (SOW)2) SOW broken down into Priority Categories:- Health & Safety- Government Required (municipality/S8 inspection requirements)- Property Preservation- Marketing Impact / Tenant Retention- Miscellaneous3) Bids obtained if we feel work will exceed Owner Approval Threshold4) Bid sent & discussed with owner to, "redline to their budget"5) Work begins once owner approves & funds6) Completion video/pics providedOf course, while this is going on our Marketing Dept would be doing a rental analysis & ad, and discussing with owner.

Simple shaker cabinets over anything custom.

@Matt Seabrook Feel free to Email me and we can talk.

I also love small multifamily investments, and helping customers find properties that fit their goals.

The current tenant told us she didn’t feel safe around him considering his lengthy prior convictions.

I think that little ditty speaks to a tactic long neglected that you touched on, nobody seems to treat tenants like a customer.