We own in 3 different clusters and I was the HOA Board President in one of the clusters only by default because nobody would step up, so I've always heard the rumblings of discontent on the topic. 

In general, there is always a level of discontent it seems when it comes to servicers but we all have things we can do better.  

I don't know how the use of resident volunteers work out in the long run as there were rumblings of discontent back then.

It sets you up for feeling discontent forever!  

Hardwood is delightful - - until it gets scratch or stained - - and then too the lower units hear the clomp-clomp of the upper tenant and it leads to discontent and more move-outs.

By some miracle they did not wake up my 20 month old baby, but they did manage to express their discontent when I told them there was no party at my home.

So the more frequently you send mailers, the more you increase your probability to generate anger and discontent.

All that will do is breed discontent and damage the relationship.

Also, perhaps a tenant who would not mind being in charge of doing that for a discont in the rent might be an option.When owning MF's, and the tenants dont get along, is that really your responsibility to referee?

Trying to charge a tenant a late fee and saying it was late because the draft was initiated on the 3rd is splitting hairs and cause for discontent.