Hands down, the #1 complaint we hear 99% of the time when we bring on new clients who come from a bad PM experience, is communication. 

Development and rehabbing is hard work, I want to put in the time where there's barriers and know my hard work means I am getting great prospects requesting showings the day I list my properties on Zillow because there's limited supply.Operationally,  when tenants have requests that aren't emergencies, I still take care of them because at the end of the day they are rounding errors in my operation and in return my tenants (almost all of which are qualified to buy nice homes, those who aren't are recent college grads) treat my properties like a home and we communicate and get along great.

No attorney-client, fiduciary, or professionalrelationship is established through this communication.

No attorney-client, fiduciary, or advisory relationship is created by this communication.

Your job is to clearly communicate how you’ll be recording things from now on, make sure the client understands, and then stay consistent.

No attorney-client, fiduciary, or professionalrelationship is established through this communication.

Keeping detailed logs of time spent on leasing, managing repairs, tenant communications, and any other active property management tasks is key.

Clear communication from lenders is key, especially when refinancing into an LLC.

If they refuse, you’re within your rights to issue a formal lease violation notice.Because you mentioned being uncomfortable with confrontation (which is completely valid, I’ve been there myself), you may want to bring a neutral third party with you when you visit the property, or even coordinate a lock change with a professional locksmith to regain control.The key is to set boundaries early while keeping communication professional.

Clear Communication: Owners get full visibility through our online portal (statements, work orders, lease docs, etc.) plus proactive updates — no chasing your PM down for info.Investor Mindset: We own rentals ourselves, so we manage with the same eye toward minimizing vacancy and protecting ROI.If you (or anyone else stumbling across this years later) are looking for a solid Cincinnati PM team, feel free to check us out on our website, hit up one of our sales reps, or DM me here.