my main focus is to not make it sound too robotic, and make the agent personalized.

I went to college in Arizona for a major in Robotics Engineering and a minor in Real Estate.

Don't be a robot when you approach a multifamily owner/buyer.

This is what I mean by speed up underwriting - where an analyst had to manually scrape/clean info/data from various sources for hours on end, a robot (AI) will be able to bring most of that into a package in seconds, freeing up that time to find the more nuanced and harder-to-see variables that can move the needle. 

Get a system, implement it, and from there treat every communication like a robotic attorney, 0 chitty-chit-chat just too the facts, facts, FACTS.

Sometimes, AI-generated responses feel robotic, and errors in automation can lead to miscommunication or missed opportunities.

Your point about chatbot responses feeling robotic is spot on.

I would check out ball point marketing and true ink marketing, which are companies that provide hand written letters that are written by robots. 

Material is moved by automated forklifts, and assembly is either done or assisted by robots to meet TQM standards. 

Think using a call script makes you sound robotic?