There is a "concierge" desk I believe it's called.

Meaning you have to consider 5% vacancy, 3% management fees, $500 per unit per year for maintenance ($4000), and $170 per unit per year for your concierge ($1360)?

Walking the fine line between being receptive to a guests needs and becoming a personal concierge. 2.

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Access to a dedicated real estate coordinator, kind of like your personal real estate concierge, who works closely with your agent as a team, is available to answer your questions and guides you through the buying and selling process. 

Usually Airbnb provides you a concierge to help you go thru the setup process so you might want to just start with a fresh Aribnb account and start over with them. 

Some of the Substantial services : Cleaning of the rental portion of a property while occupied Concierge services Guest tours and outingsMeals and entertainment Transportation Other hotel-like servicesI am not familiar with your situation, but make sure you are not paying SE taxes when you dont need too. 

Some agents might charge a per house/hour for concierge level work.

I have a VRBO “concierge” who I can email directly anytime I have a question or concern.

You should be the Landlord, not the concierge.