Account Closed - What is your role in this transaction? 

Most lenders want to see a certain occupancy rate prior to refinancing the property, while others will refi it vacant at a higher interest rateAlso depending on the type of  property your rental income plays a major role in the evaluation process by the appraiser 

Like specific roles or titles of people?

Condition plays a role in value, but quality of finishes is subjective to the appraiser.

They now want to do an FHA refinance to exercise the option.

What role(s) do you want to play in the investments?

Some alternative options you can exercise are to search for properties in neighboring towns which are exhibiting healthy growth (i.e.

There are also ones who fit the slumlord role perfectly.

Seems like it would help you get a sense for what role you want to play in real estate by exposing your self to more investors and learning from their experience.

PM companies are also notorious for having low-lid employees, especially in customer facing roles (the tenant, in this case).