I am a mental health and substance use therapist and love my work. 

The opposite is also true and some tenants will literally never complain even if health and safety maintenance issues are occurring.

In general, I want all parties to be fair, focused, ethical, and moral when it deals with my money, health, and my family.

Remember: if it is not health or safety issues, decisions regarding repairs are UP TO THE LANDLORD.  

[Expenses for your real estate business are above the line expenses Whoohoo]Penalties [A cost of doing business]This year’s penalties for not having health insurance — and not having a waiver or exemption — remains the same as 2017: 2.5% of your adjusted gross income, or $695 per adult and $347.50 per child, up to a maximum of $2,085, whichever is higher.The IRS continues to impose the penalty of revoking passports for anyone with serious tax delinquencies, and the threshold for that is $51,000 in tax year 2018.

As your tenant is older the argument can be made that she needs this modification for health reasons so you likely don't really have a choice.

IRS Offers hardship exclusions for things like relocating at work, health reasons, divorce etc.

My goals are at least $500 a month so that I can retire overseas (where life is cheaper) due to my serious health issues that prevent me from working. 

AntifragileScaling Up (this book had a big impact on my non-real estate business)Americana: a four hundred year history of American capitalismE Myth Revisited (although I would skip or skim the first third of the book)The Knack: how street smart entrpreneurs learn to handle whatever comes upOther random selections:HealthThe Good Gut (interesting look at our gut microbiota and how it impacts our overall health by two Stanford immunologists)Becoming A Supple Leopard or Deskbound (both by Starret)InspirationalThe BibleUnbroken

The majority of the tenants in our properties, 80%, are in health care and have been so for longer than a decade.