Take a ladder over there and take some pictures looking in the windows.

Sure, look at pictures and call a couple of past customers, but be aware that they will never give you anything but the good reviews.

And maybe lose other customers/sales. 

I guess he would need to take a picture of the snow removal so I can give him a rent credit every month You don't need to handle this.

I'm looking to expand my business and work with higher volume customers.

Credit card transactions still have to be entered manually.We actually use QuickBooks Online (QBO) for our accounting since it gives us more flexibility and reporting options.I’d also love to see an in-app calling feature (right now it’s text only).More flexibility to create custom CRM statuses would be nice too.I haven’t tried many other platforms yet, but for now AppFolio and QBO covers most of what we need pretty well.

She had promised professional photos and a listing within two days but only updated pictures after 35 days—and that too after I warned her about termination.

Simple shaker cabinets over anything custom.

You don’t want to end up trying to “un-allow” something later.If you do allow it, I’d only do it with some guardrails:No customer pickups at the property — delivery only.No signs, no employees, no extra equipment.She must carry her own general liability policy (very cheap for cottage food businesses).She provides proof of compliance with Alaska cottage-food laws.A written addendum stating you are not liable for any business activity and can revoke permission at any time.Honestly?

Pictures and rehab look pretty good to me.