Quote from @Simran Miglani: hey @Shan Dey - are you still looking for a customer service agent?

After we got it ready, we did hire a local management company and while we still go there every 6 weeks or so to continue updating things etc, I do not think we would be able to claim material participation in the years ahead while we have a management company.

He claimed his company could offer me a better deal than my usual lender.

Hopefully you changed your system after they denied your claim. 

Is there new contact info for customer support that hasn’t been updated on the website or something?

If the property qualifies as a separate activity, you may be eligible to claim bonus depreciation through a cost segregation study, which can provide substantial upfront deductions — particularly beneficial if you are in a higher tax bracket.However, if your income level is lower, the cost of the study may outweigh the benefit.

I know on my new builds that are 700 to 1 mil I get 10 to 20k and normally its just held in escrow. it is non refundable once we start putting in custom colors etc.

I am working through an insurance claim right now and I did not pay them the entire amount

It's a high-end experience featuring a private hot tub with mountain views, high-speed SpaceX Starlink Wi-Fi, a custom UFO Playscape, and EV charging.

The market has changed for both the customers and yourself the builder.