administrator help

21 Replies

MY messaging has been shut down. I am receiving messages from people and cannot look at them. How long does it take for admin. to get back to you on how I can get back in the good graces of bigger pockets?

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Sorry, I'm not sure.  I don't deal with that aspect of the site.  Messaging gets blocked for several reasons.  Sending a lot of messages quickly.  Sending the same message multiple times.  Or if recipients click on the "report message as spam" button.  Perhaps @Brandon Turner  can answer the timing question.

Originally posted by @Jon Holdman :

Sorry, I'm not sure.  I don't deal with that aspect of the site.  Messaging gets blocked for several reasons.  Sending a lot of messages quickly.  Sending the same message multiple times.  Or if recipients click on the "report message as spam" button.  Perhaps @Brandon Turner  can answer the timing question.

 I was doing both I was attempting to get investors together in Lincoln NE my message went something like this

Hi my name is cody Schaaf I am a real estate agent in Lincoln I am putting together an investment group and wondering if you would be interested in coming through. If not what could I do to change your mind. 

We have no investment groups of any sort in town and I was just blasting all the people that poped up in my area 

Hey @Cody Schaaf  - our spam filters are uber-sensitive, and it will stop anyone from messaging if the messages are too similar, which looks like the cause of your auto-ban.  But I've cleared it. Just be sure to change up the message each time and you should be fine! 


Thanks!

Hi Brandon 

Apparently I've also done something wrong because I also can't send/receive messages. On my first attempt to send a message to BP friends, I couldn't tell if the message had been sent so I moved on and tried to send the same message to the next person (and so on).

Help?

P.S.

I've received a message that said to notify an Administrator but there is absolutely no information on how to do so!!

I searched the site for the keyword Administrator to be able to find this thread.

Please let me know how I'm supposed to be able to find / contact aname Administrator. 

Thanks 

@Tom Plyler  It was a message for Brandon.  If you want a comment to reach another person on BP, you need to type @ and then the first few letters of their name or @ and then ?     The list of people who responded in the thread will appear at the bottom and you click it. This will put their name in blue highlight and a message will be sent to them. If you don't do this, they may never know you were reaching out unless they happen to read the thread again.  I can see you are new on BP, so I was tapping, or calling out, to @Brandon Turner  on your behalf. You can also do so by sending a message to him with the click of the button near his name. or you can get your answer from others in the BP office by clicking on "Contact Us" below.  Hope this helps!  :-)

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Marcia,

Great info! Much appreciated.  Yes, new to BP. I couldn't send a message to Brandon because I was "locked out" but he took care of it.

Where do I find more of the tips & tricks of this site?

Oh if I was not supposed to copy and paste the responses for my messages then I was in error, I only did the last couple like that, so I just pay for this plus service yesterday, does this mean my money is going to go to waste or is someone going to contact me about this issue

@Ahad Hasan Sr ., the purpose of this site is to provide education and information about real estate investing. Our rules expressly prohibit solicitation, which we define as reaching out to people you don't know, and asking if they'd be interested in your opportunities. 

You can find a complete list of rules at www.biggerpockets.com/rules

Please reach out to our Support Department, by emailing [email protected] if you need further assistance.

Originally posted by @Veronica Taylor :

Hello
I received a message that I have been banned for spamming.
My messages while the same were not to solicit business but asking about experience with a particular mortgage product.
I apologize if that broke any rules, thank you.

@Brandon Hall @Mindy Jensen  

 Email [email protected]

@brandonturner I seem to have been auto-banned for too many similar messages. I was not aware that this of the policy and I will not make the same mistake again. May you please clear my ban?

Best Regards,

Ridwan Abdurrazaq

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