What are you complaints about lenders?

[Tanner Connelly]

What are some of your biggest complaints about lenders? What would you like to see lenders improve upon to help either you OR your clients?

[Celine Crestin]

Lack of communication and transparency between lender and agent. It's difficult for agents to mitigate issues without knowing the full picture. We need and want to help keep everything running smoothly and help our clients remain calm; the more info the better.

I also dislike when lenders go direct to the client or listing agent with an issue that is easily resolved, as they often don't communicate it in such a fashion as to keep everyone with level heads. I prefer to be the person disseminating the information in most cases.