Caliber Home Loans: have any of you worked with them before?

[Christopher Oliva]

Does anyone have any experience working with Caliber Home Loans?  If so, how was/has your experience been thus far?  

I'm looking to buy my first property (multifamily), and i'm talking with a loan officer from Caliber Home Loans who seems really knowledgeable and on his game, however the company itself has iffy reviews online.  They have a 2 star rating on nerdwallet, 1.5 star rating on yelp, 5 star rating on zillow (i don't know about the zillow ratings...i noticed that a lot of lenders and realtors on zillow have close to perfect ratings.), "A" rating on BBB (although 80% of the comments left for caliber on the BBB website are negative, apparently customer comments are not taken into consideration for BBB ratings), and a 4.5 star rating on consumer affairs.

I know when it comes to online reviews, people are a lot more apt to writing a negative review when something goes wrong versus a positive one when everything goes as expected.  So i figured i'd see if anyone on here has any personal experience they're willing to share.

Thanks everyone!

[Russell Brazil]

Caliber is a huge company. Like with any huge company you will have people that are great at what they do, and people that are horrible at what they do. Pick an individual loan officer who is good.