Specialized Loan Servicing

[Coco Cook]

Has anyone had experiences with Specialized Loan Servicing? I obtained two mortgages through Wintrust and both loans are being serviced by SLS. They have been very difficult to work with and my last experience is driving me to seek another refi just to get away from them. My property manager is not able to set up automatic payments for the home they are managing for me out of town and has never experienced this with a mortgagor before. They kept sending the statements to me instead of the manager although I informed them several times. The manager looked them up on BBB and found hundreds of complaints against them and a 1 star rating. How do I avoid this in the future? I never thought I would have to screen the loan servicer before but they are charging me late fees when the manager sent the payment to an old address because they sent the address change to me instead of to them while I was out of state for several months. This is affecting my credit. As an investor this is inexcusable. I will never do business with Wintrust again but how do I know who will service my loan in the future? Thanks.