RentRedi Mobile App - Have you seen this issue?

Question

Hello BPverse!

I'm new to using RentRedi as my main tenant/ property management app. The desktop version of the software has been great. Fairly easy to use with a small learning curve. My issue is that I installed the RentRedi mobile app and none of the information I have in my dashboards (property, tenants, documents) appear inside the mobile app. I have a case open with their Support and set up a Zoom call for next Thursday, but I'd like to figure this out before then. Has anyone run into this? I work in tech, so I've done all the basic troubleshooting such as logging in and out of the app, reinstalling the app, yet nothing has worked to pull in the data to the mobile version.

Let me know what you think!

Thanks!

G

Gary Libero · Answer

I just figured this out...

RentRedi apparently has TWO apps. One for the tenant and one for the OWNER! I didn't notice there were two different apps when I was in the app store the first time. Now that I have the OWNER version installed, I see all my data. Very psyched I didn't have to wait until next Thursday because my tenant is signing the lease this week.

Feel free to reach out to me if you decide to go with RentRedi. They have a referral program. I can send you a link and I think you get a discount and I get a reward. =^)

Be well!

G

Steven Tawresey · Answer

@Ryan Barone

Great news! I’ll try it out this afternoon.

John Leake · Answer

@Ryan Barone I appreciate the fact that you responded to this post!

Ryan Barone · Answer

@Steven Tawresey thank you for the RentRedi comments!

In case it’s any help, we totally hear your point about being able to delete pending prequalification and application invites, so we made an update where you can now delete them: https://help.rentredi.com/en/a...

Hope this helps!

Steven Tawresey · Answer

@John Leake

Hey John. I’ve been using rentredi for about a year now. Overall, I really like it, but there are definitely a few issues that I’ve reached out to the team to see if there’s a workaround.

The one I keep getting annoyed by is the inability to delete or move the status of pre-applications and applications. For example, when I send an application to someone, they don’t always fill it out. That person, who I never need to ever think of again, is now in my system forever. Which also makes it difficult to find a specific person that I’m actively trying to rent to.

Their software support is fairly responsive and courteous, but my feedback was not taken seriously.

The other thing I don’t like is that the tenant has to download the app to apply or prequalify. It creates a barrier to entry for people and i feel like I’ve lost potential tenants as a result.

Overall, I’d give it 3 1/2 stars.

Gary Libero · Answer

No problem at all. I will definitely update this thread after I work with them. I had high hopes because everything was working well. I didn't have any property or tenant info in my account until last night, so the app was always blank. Now it's still blank. Their Customer Service has been decent so far. They had a deal last year so I only paid like $50 instead of $100 for a year of service. Figured I'd try it out.

Ryan Barone · Answer

@John Leake happy to! @Steven Tawresey looking forward to it!

Gary Libero · Answer

@Steven Tawresey Thanks for that RentRedi feedback! I've only dealt with their customer support twice and they have been very responsive. I have found little annoying things like what you described above. Hopefully future updates/ releases will include issues brought to light by their customers.

You are putting some tech trust in potential tenants when using software like this, which could be a turn off for some and a perk for others. Thankfully my new tenant hasn't experienced any issues with the app yet.

There is something to be said about creating your own systems, forms and spreadsheets. If I didn't have 1000 pokers in the fire right now, I would carve out time to do that. For now, I'm going to give RR a year long trial and if it pans out, I'll probably stick with it.

John Leake · Answer

@Steven Tawresey Thank you for the response/ review! I think this is part of the reason I have done everything by hand up till this year. I am really looking for the automation portion of sending them invoices, applying late fees. The few folks that pay late I think is based solely on forgetfulness.

Gary Libero · Answer

@John Leake No, I don't have any existing spreadsheets. This is literally my first tenant ever! I bought my first investment/ house hack property back in November. I'm trying to do things correctly right out of the gate (as far as having systems in place). I shopped a few apps like RentRedi and that seemed to be a highly recommended piece of software.

RentRedi Mobile App - Have you seen this issue?

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