Discounts on monthly rent due to pests

[Tracey Reinbrecht]

Our tenant has had to contend with mice during her first month in out investment property. There were no signs of mice before her occupying the property but she's been wonderful and understanding. Upon her notifying us of the problem (on a Thursday) I had an exterminator there on Monday after the weekend. 

My question is this: should we discount her rent for having to put up with mouse droppings all over the kitchen?

[Kathryn Daniel]

Since you took care of the issue promptly and had no knowledge of an infestation, and because you paid for the pest control service, I do not see a reason to credit rent.  Is she asking for a credit?  You don't want to get into the habit of issuing credits for every maintenance issue that arises.  The important part is that you respond to them and fix them quickly and effectively.