Late Rent from tenant

[Brian Simmonds]

Hello BP world,

One of my tenants ask to pay her rent late because of a death in her family. How can I sympathize with her and also be stern about paying on time. How should I say it without coming off inconsiderate? Please advise.

Thanks,

Brian

[Mike F.]

I base everything on past history. How long has she been a tenant and how long has she been making payments on time, how many times has she been late. If she's a long term tenant with a long track record of on time payments I'd make a one time exception. If she's only been renting a short time or has been spotty meaning been late once or twice per year then I'd not give her any accord at all.