I'm sorry to be so vague, its a long story, and I also suspect the Property Manager may glance at these forums as I see he is registered.
My husband and I got into the rental business by accident. His company transferred us 6 months after we built a brand new higher end home on property. With assurances that we would be transferred back we found a great Property Management Company to manage our property. Unfortunately, 6 months later they had a change in management and the new management team is less than stellar. We do have a contract, but some things are not spelled out. Plus, if something is spelled out in the contract and it is "broken," we are not sure what the next step is to remedy the situation.
The house is not trashed, but we recently had some tenants move out. We were told that during the final walkthrough everything was "like new" and nothing was broken or needed repair. Tenants were given their security depost and are now long gone. Now the Property Management Team is telling us "oops, you need to fix this, and this, and this, etc." Recently we were able to visit the property physically and found a thousand dollars worth of damage not reported. We feel they should have caught the damage during the initial walkthrough--some of it is very obvious.
The contract states they are not supposed to spend over $200 without first getting our authorization, but they had our barn repaired for $500 dollars, took the money out of that months rent, and then sent us the bill.
One of the team members told us the old tenants had renewed a one year lease. Then we got an email several months later that the tenants were moving out in 15 days. The PM team never told us that the tenants did not renew, nor did they tell us when the tenants gave a 30 day notice.
This is just a very small list of grievances. Any time we try to bring up an issue (politely) the Property Manager threatens to end all ties with us. Up to now we've had to put up with his/her threats because we had no one else to turn to, but we are now ready to end this relationship, even if we have to try and manage from a distance.
I understand these issues I bring up are small bother to most of you on these forums, but we find ourselves once again being transferred with a house on our hands. I am loath to trust another property manager and think we might sell this time, but I would like to learn from our first experience and hope that some of you here can give advice.
Thanks again, sorry the explanation was so long.