Updated over 2 years ago
Updating this. The windows DO open, the problem was one of the window locks is broken. Some other issues are a gate that the lock does not close, window screens missing, and garbage in the recycling bin. Thanks!
I would just respond with a kind note stating that you will add these to the walk through inspection to ensure that it can not affect their damage deposit. I would not mention anything about repairs in the reply just that it has been added and I would send them a copy of the updated walk through.
At least this will challenge them to ask specifically for it to be repaired. They may not respond.
On another note, as a property owner I would be very diligent about windows sticking. If there was a fire and someone could not open a window and they died.......well you get it from a life standpoint as well as a lawyer licking hos/her chops for that one.
I am assuming that you are using some sort of move-in/move-out inspection report. If that is the case, this should be fairly straightforward, thank her for her feedback and send her a copy of the pre-move inspection that outlines the items that both parties agreed to. You can also amend the form to include her feedback, initial/date it and send it back to all. Explain that the form establishes the baseline condition of the property and the same form will be used during move out to compare the overall condition.
@Elenis C. many areas that have inspections, require that window must stay up on their own. A section 8 inspection for example this is always check and will fail it the windows don't stay up.
You may have civil or even criminal liability issues with non-functioning windows in the event of a house fire. I would check with an attorney before deciding not to fix them.
windows should open, close, lock and have screens
I do not know about others but I have never, not ever put profits over human health and well being. It's up to you what kind of a landlord you plan on being over your real estate investing career but you do have an unwritten covenant with the society at large to serve, and protect, In other words to be responsible. Decide whatever you decide but try to think of tenants as people and treat others as you would they treat you.
Real estate ownership and investing is not just about money and profits. It is providing society with a much needed service, providing safe, clean, and adequate housing, emphasis on ," SAFE".
I would also check with your local building department for what might be considered code violations. Get caught behind some of those and you could be looking at losing a substantial amount of money. (liability)
Okay thanks for everyone's input. I was just giving an example of the windows because I did not remember exactly what she wrote on the email. I went back to check and the windows having trouble opening was NOT a problem. One of the problems was the window screens missing and another one where one window has a broken lock (which is the one I misunderstood for not opening). Sorry to get everyone all worked up about the windows not staying open. I know tenant safety is #1 and that's why I went through an entire rehab fixing many things I did not have to fix to make it livable. There are many windows throughout the house and I did not think one being stuck would be an issue but I see everyone's point now. Some other things on her email were: broken blind, garbage in the recycling bin, and the gate has a broken lock. Thanks again for all your help. @Ned Carey @Michael Gefvert @Max T. @Gilbert Dominguez
Sometimes things are missed during the initial walk through/inspection and if they involve the safety of the tenant (locks on doors or windows), then we fix them as soon as possible. Otherwise if the tenant finds things after move-in that we know are not caused by them we just put them on a running list and work through them as quickly as we can. I just tell the tenant we will work on them but they won't get done over night. If it's something ridiculous like "our closet door won't latch well"... we don't really rush to it.
@Frank Wolter Agreed on the screens! I've always purchased my own screens so if it's something they want, it's cheap for them to get on their own. Thanks for your input.
@Christian Montalvo Thanks! I agree. I could get the things fixed little by little. At least the ones that make sense.
Back on topic. Fix only what you want to fix and inform the mother that the other items are included on the initial inspection. I would also inform the mother that you will not be working with her and that you require the actual tenants to contact you with any issues.
You need to make it clear to mommy dearest that she is not your tennat. Hopefully you have her down as a guarantor and not a actual tenant.
These are such small items to remedy. Home Depot sells adjustable replacement screens about $10 each, a window sash lock is $5. I don’t think they are asking for anything crazy
@Thomas S. The mom is the cosigner on the lease since her son and the friend are both 18 years old. The two boys have never replied to any of my emails but she's been on top of replying and set up the account to pay the monthly rent automatically. I'm sure once she leaves this weekend back up north I'll get less calls but I do want to make sure she's on top of payments!
Thanks @Kelly I. ! Yes, I'll just have her remove the screens and add it to the walk through inspection.