Acceptable Wait Time for a Plumber

[Missy H.]

My tenant texted me last night at 8:39pm that the toilet is backed up.  I called the plumber this morning and he said that he would try to make it there today but has a busy schedule.  He is a guy that I normally use and has fair pricing.  How long would you say is reasonable for a tenant to wait for a plumber.  It is the second floor apartment of a duplex and the downstairs tenant is not having an issue.  Chances are it is something they put in the toilet themselves.

[Trenton Miller]

This really depends on the plumber's schedule.  I know that when I need to send one of our guys out, I check my calendar first to see what I have available, then provide the customer with a time frame.  

With that being said, I would say a 6 hour window (Ex: AM or PM Appointment) would be a reasonable wait.  (Heck, I have had package/material delivery time frames longer than that!)

Again this really depends on HIS schedule & if it were me, I would have provided YOU with a time frame to avoid this confusion.  Communication is key!