Charging late fees to tenants who have a bad month or two?

[Adam Craig]

I am asking this question as if we are in normal times - not the covid world we are living in now because we are being more flexible during this time...

We charge $25 late fee is rent is not received by the 3rd and 10/day until the 10th when we post a 3 day notice.

Many times if tenants contact us we will work with them to charge minimal fees. I feel this has become problematic with a coupel tenants who are now late every month and only pay $25 late fee.

If someone lets you know ahead of time why they are going to be late - do you apply full late fee amounts?

I just hate the idea of someone who is scraping by now has to come up with upwards of $100 in late fees.