I received an email from my PM in Phoenix that said, "On a recent routine audit we found an account code mistake within our software for your property" and "As a result, you have not been charged a management fee since March 2020. The management fees that were not charged during that period total $1080."
Obviously, they want their money.
I've been with them for about three years now and aside from this single mistake I am really happy with this PM co. I am happy to pay for services that I have received, and it is ultimately my responsibility to look over my monthly reports. But at the same time, it was their mistake.
Just wondering if I should pay up entirely (which is what I think should be done because I DID receive their services the entire time) or offer that we both share the responsibility of missing this and split the cost 50/50? Or am I being out-of-line here in my thinking?
I usually check my statements or at least look to see how much is going into the bank each month. I would pay it.
It should have been pretty obvious to you and/or your accountant. Every time you receive rent it should be less than the listed rent. 9 months for $1080 sounds about right. I woulda preferred a personal call from someone other than an email. I wouldn’t be surprised if your your account isn’t just debited and your next deposit it $1080 less.
that being said, I would pay them if I knew I hadn’t paid any fees for 9 months.
first, audit the audit. check and make sure everything else is correct. If they missed paying themselves what else did they forget?
I would ask them to split the payment in half - one debit this month and one next.
Thank you all for the feedback. As I was expecting, and planning on doing, I'll be paying the full amount. I appreciate everyone's candidness.