Tenant Landlord Law

[Steven J.]

I've got a friend in need of a little tenant to landlord relationship advice. Her current PM company is completely ignorant and unorganized. Between the two of them they cannot communicate. Fast forward a few months after they had her move because the apartment they advertised for her didn't have AC and now they are just causing more and more trouble. She was charged a $50 admin fee for transferring utilities, which I've never heard of. Anyone have experience with that? She just got part of her deposit back from them included with a "receipt" for damages. Currently, they are charging her an extra day, which she had signed would not happen, and they are charging her for the sewer/water, garbage, and gas, which she has already paid. I've suggested she go in with a bit of threatening to go to court to collect those wrongfully assessed payments for 3x, per the Landlord Tenant Law. She'd rather not bring in an actual lawyer, and neither would the company I presume. Before it gets there does anyone have any suggestions?

Also, a pro. carpet cleaning was required, which she won't receive cash back from because she didn't do that. But the 'receipt' simply lists carpet cleaning, can she demand to see an actual companies receipt for that? Or is that just being too irrational?