Best way to unhost an Air BNB guest due to schedule conflict

[April Birdsong]

New to STR at end of last year. I had a guest book 4 months in advance and it is now rented to a relocation family. I need to let my Air bnb guest know. My understanding is that as Super Host, I will have repercussions from Air bnb. I don't have another property available to offer her.

Suggestions on how to best handle this are appreciated. 

April 

[Matt Devincenzo]

Quote from @April Birdsong:

Just to clarify, I don't think there's any confusion here you were asked if you could extend and said yes, when the real answer was no. At minimum you should have reached out to the ABB guest and asked if they would cancel so you could extend, if they said no then you should tell your MTR that you can't extend them. 

You need to own this problem you created for your guest.