Hostaway Cost and experiences

4 Replies

I’m exploring the idea of using one of the vacation rental software systems with my Airbnbs. I got a lot of good feedback from this board, thank you! I like the features of Hostaway. Does anyone have any feedback on them good or bad? Also, they don’t list the price on their site. I sent an inquiry last night and got a message to go back on the site with my email address. I tried to do that today and got an error message. The fact that it’s so difficult to get price information that every other company (except maybe Guestys vague 2-5%) lists on their site is quite frustrating.

@John Erickson

The reason HostAway doesn’t show pricing is because it’s flat rates per listing and gets lower depending on how many properties you add on. Typically they start at $25.00 per listing per month with a $500.00 setup fee. Then drops pretty aggressively every 20-30 units. I would suggest doing a demo for 2 weeks to try it out.

The central dashboard is a nice feature along with the revenue management and automated messaging (when it works) the integration with platforms like pricelabs and beyond pricing isn’t there yet, as well as task delegation for staff such as area managers and cleaners. The app also leaves much to be desired.

One of the bigger wins for me is the ability to duplicate listings fairly quickly across multiple platforms like HomeAway and booking.com, with an API integration you no longer need to use their admin screen and can do it all from HomeAway as well as process payments via Stripe.

Hope this helps, happy hosting.

@Michael Melendez

Thanks for the insight into the pricing and pros/cons of the system.  At this point, I think I might be leaning towards VREasy.  I’m going to schedule demos for VREasy, Guesty, and Hostaway and see which I like best.  Thank you again for taking the time to share your insight!

Eleven months later I'm having the same challenge in reaching Hostaway. It's been 48 hours, my excitement has waned. Thanks for sharing your insights, I'll take a look at VREasy as an alternative, Guesty is great but more than what I need.

UPDATE: I reviewed the above tools and researched a couple of others (Lodgify and Your Porter) but decided on OwnerRez. It provides all that I need, is reasonably priced for one property but scalable. Although the user interface appears a little dated compared to Lodgify and Your Porter, the functionality was there and the thing that sold me was their user forums. Posts were recent - the user community is active and the OwnerRez team has a dedicated admin monitor that answers questions promptly, takes suggestions to the company's product development team where they're implemented if deemed usefull. Nice to see a company that's responsive to good input. The team members are former vacation rental owners so they understand the nuances that make for a good site. 

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