Updated over 7 years ago on . Most recent reply
HELP! AC broke and guests slept in 80 degree house..refund or no?
I had a guest stay this weekend for two nights. $500/night. First night AC was broken. It was just fixed and they will have the second night in AC. Should I give them a full refund for the first night? Or partial? What would you do? HELP!
Thanks!
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#1 Short-Term & Vacation Rental Discussions Contributor
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- Greer, SC
@Rebecca Cramer Why don't you ask them?
Just say I want to make this right what do you think is fair?
They might say don't worry about it we understand these things happen. Then offer them a discount on a future stay or a discount off this one.
If they ask for the whole day free I wouldn't be happy but I would do it to make them happy and keep your reviews intact.
Find out what would make them happy and do that. Don't rely on what any of us on BP might think would work as every situation is unique.