Guests increasingly ask for discounts
#3 Coronavirus Conversation Contributor
- Los Angeles, CA
Is everyone else seeing an increase of inquiries asking for a better deal?
When I started 4 years ago, it was very rare. Now a large % of guests ask for discount. In the past 24 hours alone, got 2/3 inquiries per property all asking for discounts!!! Drives me crazy. So time consuming....
And how do you deal with them? Refusing is losing the deal. Negotiating is encouraging them to do so even more.... :-(
What are your thoughts?
Most Popular Reply
I don't get asked for discounts all that often, but when I do, I generally say "The current price shows all available discounts". At least twice recently people have booked anyway, and been thrilled with their stay!
BTW @Michael Greenberg you have to opt in to that refund policy thing ABB is pushing, it's not a default.
@Luke Carl if there's an STR meet up in Vegas you better organize it before I move away from the west coast! LOL