Reservation request- Credit card denied

[Cheryl Vargas]

Advice? I just accepted a request to book for today, then the guest said he used the wrong credit card to book. He will put the correct card in once the original gets denied.

I told him about 1/2 hour ago to cancel his reservation and re-book with the correct card instead of waiting for a denial and I’ll save his reservation, but I haven’t heard back from him yet.

He might be legit, but he might not be. What are your suggestions?

[Michael Baum]

Give him some time. I would give him a full 24 hours to get thing straightened out then cancel.