- tried to get an on-line app before background/credit?

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I used for the first time and tried getting an online application before having the applicants spend the money for a background check. Wouldn’t work, call Support, they blamed it on the screening provider Which didn’t make sense. Anyone else able to pull an application out of the system first?

@Brian Ennis you’ll need to turn off the requirement for the background and credit reports in the application. Otherwise they’ll have to process those before you can review their application.

Once you reviewed their application, you can manually send them a request to run the reports from the Screening menu. Just fill in their Name and Email address. The applicant has to initiate the reports from Experian and Checkr (via Cozy), then you’ll receive a copy of the reports through Cozy after they’ve come back.