Originally posted by Shawn Mohovich:
Has anyone out there used the REO auction site HUBZU to purchase a property? They like like they have great deals but I haven't been able to get anyone from their customer service on the phone so I'm concerned that this may be a scam site.
Does anyone have any experience with HUBZU.com
My experiences so far have been extremely frustrating and it comes across as a mickey mouse operation. I placed a bid higher than the "current high bid" about an hour before the auction was scheduled to close earlier today. I checked the auction a few hours later to see if I won and instead of it saying the auction had ended it is now saying " Time Remaining: No Limit - Best Offer".
So it went from having a set auction end time earlier today and saying "Highest and Best" to now it's "No Limit - Best offer". WTF ? If you advertise the auction is going to end at a certain time them it should be over at that time. It's not like they didn't meet a reserve, my bid was much OVER the listing price.
My frustration doesn't end there. I looked through their site for an explanation of how this could have happened and there is none. I then tried to speak with someone through their live support chat window, after wasting 10 minutes speaking to an outsourced $2 an hour worker from India who knows nothing I then tried to locate a phone number. I called their 800# and there is no option to speak to a live person, all recorded messages and voice mail. I then sent an email to their support email address just to get an auto reply back telling me to go to their live support area (live chat and #800 number). So around and around we go.
It's not like I am trying to ask them some trivial question. I am an investor who is trying to find out if I won the auction and if not why and how it works. I am trying to spend money on THEIR site.
When I can't reach a human who actually works for the company on the phone to simply assist me with the purchase of a house through their site, then to me that wreaks of a mickey mouse operation. I will not waste any more time using this site in the future.