All Forum Posts by: Joel Lazar

I am using a Hospitable as my PM software and they offer a direct booking site as part of their service but I have not got a single direct booking since I set it up. I need a expert in setting up websites and integrating with Hospitable and airbnb. I have a new url to use that I bought on godaddy.com. Thank you.

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Quote from @Michael Smythe:

@Marc S. hope you've learned from this that you get what you pay for!

You're complaining about bad customer service from a FREE provider. Really?

Hope you stop and think about that for a moment:)

If you want better service find a service you that charges.

@Thomas Talbert, @Spencer Abeyta - appears you don't understand that Stessa is NOT a PMC!

They are only a software provider for DIY rental property owners. See below link:

Stessa New Customer FAQ | Stessa Help Center

@Michael Smythe its not free. I pay for the upgraded service.

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Quote from @Devin Redmond:

Just want to jump in here to reiterate what @Michael Smythe posted previously. I've been with Stessa/Roofstock since 2018 in a number of different roles. The Stessa platform is not a full-service PM solution, it's a suite of online tools to track income and expenses, generate financial reports, screen tenants, collect rent, track capital spend, etc. Our customers are a mix of 1) DIY owner/operators and, 2) investors who use one or many full-service PMs to handle day-to-day operations in their local markets.

@Joel Lazar We do keep an eye on the BP forums and I agree we could have provided more context and/or clearer next steps to resolving your issue via our 1:1 convos. The TL;DR here is that there are 10,000+ unique banks and mortgage lenders in the US. Their financial reporting standards, uptime, and reliability vary greatly and we have invested significantly in systems and rules that aim to ease the manual burden that has traditionally been associated with categorizing and tracking this data at scale. It's not 100% bulletproof (as you've discovered) but we do have a workaround for your specific situation, whng=ich we'll reach out and communicate to you via our normal 1:1 support channels.

@Devin Redmond, I believe it was you who was servicing me a couple of years ago when the service was good. I have posted on the forums and never got a response. I am still using Stessa and would hate to switch. But service is imperative.

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STESSA HAS GONE DOWNHILL IN THE LAST 6 MONTHS

I've used them for about 3 years and was very happy. Service was same day. Now it takes weeks for them to respond and when they do its not a very warm engagement. They had a upgrade that synched your mortgage lenders with your ledger. OBVIOUSLY you pay the lender. However this new feature shows my payments as income to me. I checked the lender web site and they show my payments correctly. Here is STESSA's response after waiting 2 weeks for it:

Courtney • 16h ago Unfortunately, this isn't a bug. Our system only knows how to pull the data that is received from the Connected Accounts. This is how the mortgage records a payment towards the loan. We pull the raw data from the mortgage.

Courtney
Senior Customer Success Associate
Stessa | Roofstock

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Quote from @Jackie Diaz:

@Joel Lazar, I've been on booking.com for 3 months now and have had no bookings. I am also very dissatisfied with the UI of the platform and overall performance. What platforms are you using and seeing most success on?

I just use Airbnb. Steady at 90% and above occupancy and great service.

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I have been using Stessa for 3 years and the service was great in the beginning but became progressively worse in the last year. Now they added a new feature that is entering my mortgage payments as income. Contacted them on Feb 11th. 4 days later still no response.

They don't even respond to post on BP. Its a bad sign. Does anyone know if Stessa is going out of business?

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This is the only app I can find customized for tracking your hours and that of your cleaners, handymen etc... Anyone have any experience with it?

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Quote from @Mayer M.:

@Adrienne Patel

I'm just about to sign up for Repstracker. How is working for you?

There’s a newish app available for this. I’ve been using it religiously and love it. REPSTracker on the App Store

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Has anyone used repstracker to track material hours?

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Milwaukee, Wisconsin

Quote from @Jackie Diaz:

How have you all been dealing with showing your property address on Booking.com? I just listed our property but want to hide the entire address until the guests formally book.

Appreciate your feedback!

I had a horrible experience with booking.com. Few bookings, lots of cancels, inaccurate information and a total fail synching with other software.

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All Forum Posts by: Joel Lazar

Joel Lazar has started 29 posts and replied 115 times.

Post: Need Direct Booking website help

Post: Stessa - Awful customer service.

Post: Stessa - Awful customer service.

Post: Stessa - Awful customer service.

Post: Booking.com. insane not to use.

Post: Stessa - Awful customer service.

Post: Tracking App for Material Hours

Post: Real Estate Professional Status/Time Tracking

Post: How to track time in business to accommodate 500+ hours?

Post: Booking.com. insane not to use.